We primarily serve Etobicoke and Toronto, but feel free to reach out, and we’ll see if we can accommodate your location!

Yes, we are insured through Zensurance. However, we are not bonded at this time.

If you’re a first-time client, you must schedule a Meet & Greet before booking any services. 📩 Email us at hello@pawsandsmilestoronto.com, and we’ll respond within 24 hours, or you can contact us through our contact page. 📞 Already a client? You can book a service by emailing or texting me directly. 💡 Meet & Greets allow us to get to know your pet and ensure we’re the perfect fit! This helps us provide the best care possible.

The free meet and greet is an opportunity for us to meet you and your pet(s), discuss their needs, and ensure everyone feels comfortable before we begin services.

We recommend booking at least a week in advance, especially for weekend or holiday services, to ensure availability.

To cancel an appointment, please notify us at least 24 hours in advance. There is a $15 cancellation fee if less notice is provided. We understand that plans can change, and we strive to be as flexible as possible.

We accept a variety of payment methods for your convenience, including:

Credit/Debit Cards:

• Visa

• MasterCard

• American Express (Amex)

• China UnionPay

• JCB

• Diners Club

• Discover

• Electron

• Maestro

Digital Payments:

• Apple Pay

• Google Pay

For dog walking services, invoices are sent out at the end of the week (Friday) and are due upon receipt.

For cat sitting services, invoices are sent out once the service is completed and are also due upon receipt.

We operate seven days a week. Our hours are flexible, based on your pet’s needs and our availability.

The hourly and overnight rates reflect different types of care and time commitments. The hourly rate is designed for short-term bookings, such as a few hours in the evening or during the day, and focuses on immediate, attentive care for your dog. The overnight rate, on the other hand, covers an extended stay in your home, allowing me to provide consistent care and companionship throughout the night and morning. This lower flat rate for overnight stays ensures your pet receives the care they need without the cost adding up hourly.